At SyncIQ, individual data is never visible to employers, organisations, or administrators. This is not a policy setting that can be changed. It is baked into how the platform is built.
These are not promises in small print. They are architectural constraints that no employer, no administrator, and no future policy change at SyncIQ can override.
Mood check-ins, emotional signals, and self-reflection entries are visible only to the individual who created them. No employer, manager, HR team, or SyncIQ administrator can access them — ever.
Who wrote a growth signal is discarded at the moment it is submitted. There is no stored link between a signal and the person who sent it, so there is nothing for an organisation to request, an administrator to unlock, or a court to subpoena.
Organisation dashboards show trends, knowledge flow patterns, and programme health — never individual names, scores, or development data. Participation status, individual session counts, and reading history are never shown at any group size. A minimum of 10 participants is required before any aggregate insight surfaces. This threshold is hardcoded.
SyncIQ does not sell, rent, or trade personal data with third parties for advertising, profiling, or commercial purposes. Your data exists to help you grow — nothing else.
This policy applies to all users of the SyncIQ platform, including individual users, mentors, mentees, and organisational administrators. It is governed by the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
SyncIQ Pty Ltd ("SyncIQ", "we", "us", "our") operates the SyncIQ platform — a mentorship and knowledge infrastructure service accessible via synciq.app and associated mobile applications. We are incorporated in Australia (ABN pending) and subject to the Australian Privacy Act 1988 (Cth).
SyncIQ is currently in early access. The platform described in this policy is under active development, and not every feature or data category listed below is live yet. Where a section describes information we will collect once a feature ships, we say so. Section 5 lists every service provider that handles information today, including those located overseas. Our registered address is available upon request. For privacy-related enquiries, contact: support@synciq.app
We collect information in the following categories. Categories marked not yet active describe features that are built or planned but not currently operating — we are not collecting that information today.
Enquiry and Early-Access Information: Name, email address, organisation, role, and the content of any message you send us through a form on synciq.app. Form submissions are handled by Formspree, a service located in the United States. See Section 5.
Account and Identity Information: Name, email address, profile photo, location (city/state), current role and organisation, LinkedIn profile URL, and, once identity verification ships, government-issued ID and a selfie image processed via Stripe Identity. Identity verification is not yet active and no such documents are currently collected.
Professional Information: Career history, areas of expertise, mentoring style preferences, session availability, and biography content you provide voluntarily.
Self-Improvement Area (SIA) Data: Mood check-ins, emotional signals, goal entries, and personal reflection content. This data is classified as strictly private and is subject to the architectural restrictions described in Section 4.
Session and Communication Data (not yet active): Messages exchanged within the platform, session notes, scheduling data, file attachments, and voice notes shared between matched pairs.
Growth Signals: Post-session outcome signals selected by users following a session. Authorship is discarded at submission and is not stored.
Usage and Technical Data: IP address, device type, browser, pages visited, session duration, and crash reports. Used to improve platform performance and security.
Payment Information (not yet active): Billing details for paid subscriptions and paid mentor sessions. Payment processing is handled exclusively by Stripe. SyncIQ does not store card details.
We use the information we collect to:
We do not use your data for advertising purposes, and we do not share your data with advertising networks.
The restrictions in this section are architectural constraints, not policy settings. They cannot be changed by any employer, organisation administrator, SyncIQ employee, or future policy revision without a fundamental rebuild of the platform. They are documented here in plain terms for complete transparency.
4.1 Individual mood and self-reflection data is never shared. Data entered into the Self-Improvement Area — including mood check-ins, emotional signals, personal reflections, and private goals — is accessible only to the individual user who created it. No employer, organisation administrator, HR team member, line manager, or SyncIQ staff member can access this data under any circumstances.
4.2 Signal authorship is discarded at submission. When a growth signal is submitted, the link between the signal and the individual who wrote it is destroyed. It is not hidden behind a permission, an anonymisation setting, or an administrator toggle — it is not retained at all. Feed order is randomised and timestamps are rounded so that a signal cannot be traced back to a particular session. An organisation cannot require its employees to submit identified signals as a condition of platform use, because identified submission does not exist.
4.3 Organisation dashboards show aggregated data only. Organisations with corporate accounts receive aggregated, anonymised insights only. Individual names, scores, or development data are never included in enterprise reporting. A minimum threshold of 10 active participants in a cohort is required before any aggregate data surfaces in the organisation dashboard. This threshold is hardcoded and cannot be adjusted by an administrator. In addition, an individual's participation status and session count are never shown to an organisation at any group size, because these can be used to work out who a signal came from. Content engagement and reading history never enter organisation reporting at any participant count.
4.4 We will never sell personal data. SyncIQ does not sell, rent, license, or trade personal data with any third party for advertising, commercial profiling, or data brokerage purposes. This restriction applies without exception and does not change in the event of a corporate acquisition (see Section 5.3).
SyncIQ shares data with third parties only in the following circumstances:
5.1 Service Providers. We use a small number of service providers to operate the platform. We name all of them, and the country each operates in, so you can see exactly who handles your information. Providers are bound by data processing agreements and are prohibited from using your data for their own purposes.
We review this list whenever we add or change a provider, and we update this policy when it changes.
5.2 Legal Requirements. We may disclose personal data if required to do so by Australian law, court order, or lawful government request. We will notify affected users of any such disclosure to the extent permitted by law.
5.3 Business Transfers. In the event of a merger, acquisition, or sale of SyncIQ Pty Ltd, personal data may be transferred to the acquiring entity. Any such transfer will be subject to the same privacy protections described in this policy. The prohibition on selling personal data (Section 4.4) survives any corporate transaction and is binding on any successor entity.
5.4 With Your Consent. We may share data with third parties in other circumstances only with your explicit, informed consent.
Where your information is held. SyncIQ is an Australian business, but some of the service providers we rely on are located overseas. Today, information submitted through our website is held in the United States by the providers named in Section 5.1. We are building our production database in an Australian region (Sydney), and as that work completes we will move personal data onshore and update this section to reflect it. We will not claim Australian data residency until it is true of every provider listed in Section 5.1.
Where we disclose personal information to an overseas recipient, we take reasonable steps to ensure that recipient handles it consistently with the Australian Privacy Principles. This does not reduce our accountability to you. If an overseas provider mishandles your information, raise it with us at support@synciq.app.
We implement industry-standard security measures including encryption in transit (TLS 1.2+) across our website and services, encryption at rest by the providers listed in Section 5.1, access controls and role-based permissions, and a documented incident response procedure. We have not yet undergone independent security certification or third-party penetration testing. We will say so plainly on this page when we have, rather than implying it beforehand.
In the event of a data breach that is likely to cause serious harm, we will notify affected individuals and the Office of the Australian Information Commissioner (OAIC) within the timeframes required under the Notifiable Data Breaches (NDB) scheme.
We retain personal data for as long as your account is active or as necessary to provide our services. Specific retention periods are as follows:
You may request early deletion of your personal data at any time (see Section 8).
The Australian Privacy Principles give you a right to access the personal information we hold about you (APP 12) and to ask us to correct it (APP 13). We also commit to the additional rights below, which we offer as a matter of policy rather than because Australian law requires them:
To exercise any of these rights, contact us at support@synciq.app. We will respond within 30 days.
SyncIQ uses essential cookies required for platform functionality (authentication, session management, security). We do not use advertising or tracking cookies. We do not use third-party analytics services that profile individual behaviour for commercial purposes. Our website loads typefaces from Google Fonts, which means your IP address is sent to Google in the United States when a page loads. We are working to serve these typefaces ourselves so that this request is removed. Full details are in our Cookie Policy.
The SyncIQ platform is intended for use by adults aged 18 and over. We do not knowingly collect personal data from individuals under the age of 18. If you believe a minor has created an account, please contact us at support@synciq.app and we will delete the account and associated data promptly.
We may update this Privacy Policy from time to time. When we make material changes, we will notify you by email and display a prominent notice on the platform at least 14 days before the changes take effect. Your continued use of the platform after changes take effect constitutes acceptance of the updated policy.
We will never make changes that reduce your privacy protections without explicit opt-in consent. The architectural constraints in Section 4 cannot be changed through a policy update.
For privacy-related questions, requests, or complaints, contact our Privacy Officer:
If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au or by calling 1300 363 992.
We're committed to transparency. If you have any questions about how we handle your data — or want to exercise your rights under the Australian Privacy Act — get in touch directly.
We'll reach out personally to understand your goals and explore a pilot.
We'll be in touch personally to explore a pilot.
This goes straight to our Privacy Officer, tagged as a privacy enquiry so it reaches the right person fast.
Our Privacy Officer will respond within 30 days.