At SyncIQ, individual data is never visible to employers, organisations, or administrators. This is not a policy setting that can be changed. It is baked into how the platform is built.
These are not promises in small print. They are architectural constraints that no employer, no administrator, and no future policy change at SyncIQ can override.
Mood check-ins, emotional signals, and self-reflection entries are visible only to the individual who created them. No employer, manager, HR team, or SyncIQ administrator can access them — ever.
Post-session growth signals are anonymous unless the individual explicitly chooses otherwise. Organisations cannot change this default. Individuals cannot be pressured to waive it.
Enterprise dashboards show trends, knowledge flow patterns, and program health — never individual names, scores, or development data. A minimum of 10 participants is required before any aggregate insight surfaces. This threshold is hardcoded.
SyncIQ does not sell, rent, or trade personal data with third parties for advertising, profiling, or commercial purposes. Your data exists to help you grow — nothing else.
This policy applies to all users of the SyncIQ platform, including individual users, mentors, mentees, and organisational administrators. It is governed by the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
SyncIQ Pty Ltd ("SyncIQ", "we", "us", "our") operates the SyncIQ platform — a mentorship and knowledge infrastructure service accessible via synciq.app and associated mobile applications. We are incorporated in Australia (ABN pending) and subject to the Australian Privacy Act 1988 (Cth).
Our registered address is available upon request. For privacy-related enquiries, contact: privacy@synciq.app
We collect information in the following categories:
Account and Identity Information: Name, email address, profile photo, location (city/state), current role and organisation, LinkedIn profile URL, and identity verification documents (government-issued ID and selfie image, processed via Stripe Identity).
Professional Information: Career history, areas of expertise, mentoring style preferences, session availability, and biography content you provide voluntarily.
Self-Improvement Area (SIA) Data: Mood check-ins, emotional signals, goal entries, and personal reflection content. This data is classified as strictly private and is subject to the architectural restrictions described in Section 4.
Session and Communication Data: Messages exchanged within the platform, session notes, scheduling data, file attachments, and voice notes shared between matched pairs.
Growth Signals: Post-session outcome signals selected by users following a session. Anonymous by default.
Usage and Technical Data: IP address, device type, browser, pages visited, session duration, and crash reports. Used to improve platform performance and security.
Payment Information: Billing details for paid subscriptions and paid mentor sessions. Payment processing is handled exclusively by Stripe. SyncIQ does not store card details.
We use the information we collect to:
We do not use your data for advertising purposes, and we do not share your data with advertising networks.
The restrictions in this section are architectural constraints, not policy settings. They cannot be changed by any employer, organisation administrator, SyncIQ employee, or future policy revision without a fundamental rebuild of the platform. They are documented here in plain terms for complete transparency.
4.1 Individual mood and self-reflection data is never shared. Data entered into the Self-Improvement Area — including mood check-ins, emotional signals, personal reflections, and private goals — is accessible only to the individual user who created it. No employer, organisation administrator, HR team member, line manager, or SyncIQ staff member can access this data under any circumstances.
4.2 Growth signals are anonymous by default. Post-session growth signals are submitted anonymously unless the individual user explicitly opts in to identified submission. This default cannot be changed by an organisation administrator. An organisation cannot require its employees to submit identified signals as a condition of platform use.
4.3 Enterprise dashboards show aggregated data only. Organisations with corporate accounts receive aggregated, anonymised insights only. Individual names, scores, or development data are never included in enterprise reporting. A minimum threshold of 10 active participants in a cohort is required before any aggregate data surfaces in the enterprise dashboard. This threshold is hardcoded and cannot be adjusted by an administrator.
4.4 We will never sell personal data. SyncIQ does not sell, rent, license, or trade personal data with any third party for advertising, commercial profiling, or data brokerage purposes. This restriction applies without exception and does not change in the event of a corporate acquisition (see Section 5.3).
SyncIQ shares data with third parties only in the following circumstances:
5.1 Service Providers. We use carefully selected third-party service providers to operate the platform. These include Stripe (payment processing and identity verification), Supabase (database and authentication infrastructure), and email delivery providers. All service providers are bound by data processing agreements and are prohibited from using your data for their own purposes.
5.2 Legal Requirements. We may disclose personal data if required to do so by Australian law, court order, or lawful government request. We will notify affected users of any such disclosure to the extent permitted by law.
5.3 Business Transfers. In the event of a merger, acquisition, or sale of SyncIQ Pty Ltd, personal data may be transferred to the acquiring entity. Any such transfer will be subject to the same privacy protections described in this policy. The prohibition on selling personal data (Section 4.4) survives any corporate transaction and is binding on any successor entity.
5.4 With Your Consent. We may share data with third parties in other circumstances only with your explicit, informed consent.
SyncIQ stores all personal data on servers located in Australia. We do not transfer personal data to jurisdictions outside of Australia without your explicit consent, except where required by the service provider arrangements described in Section 5.1, in which case appropriate data transfer mechanisms are in place.
We implement industry-standard security measures including encryption at rest and in transit (TLS 1.2+), access controls and role-based permissions, regular security audits and penetration testing, and incident response procedures consistent with the Australian Privacy Act.
In the event of a data breach that is likely to cause serious harm, we will notify affected individuals and the Office of the Australian Information Commissioner (OAIC) within the timeframes required under the Notifiable Data Breaches (NDB) scheme.
We retain personal data for as long as your account is active or as necessary to provide our services. Specific retention periods are as follows:
You may request early deletion of your personal data at any time (see Section 8).
Under the Australian Privacy Act 1988 and the Australian Privacy Principles, you have the following rights in relation to your personal data:
To exercise any of these rights, contact us at privacy@synciq.app. We will respond within 30 days.
SyncIQ uses essential cookies required for platform functionality (authentication, session management, security). We do not use advertising or tracking cookies. We do not use third-party analytics services that profile individual behaviour for commercial purposes. Full details are in our Cookie Policy.
The SyncIQ platform is intended for use by adults aged 18 and over. We do not knowingly collect personal data from individuals under the age of 18. If you believe a minor has created an account, please contact us at privacy@synciq.app and we will delete the account and associated data promptly.
We may update this Privacy Policy from time to time. When we make material changes, we will notify you by email and display a prominent notice on the platform at least 14 days before the changes take effect. Your continued use of the platform after changes take effect constitutes acceptance of the updated policy.
We will never make changes that reduce your privacy protections without explicit opt-in consent. The architectural constraints in Section 4 cannot be changed through a policy update.
For privacy-related questions, requests, or complaints, contact our Privacy Officer:
If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au or by calling 1300 363 992.
We're committed to transparency. If you have any questions about how we handle your data — or want to exercise your rights under the Australian Privacy Act — get in touch directly.
Email privacy@synciq.app